Servicers and lenders must differentiate their digital offerings and create customer experiences that are in line with increasing technology standards. Here’s why.
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Author Archives: Craig Martin
Craig Martin is Senior Director, Wealth & Lending at J.D. Power. He is responsible for the company’s research studies in the mortgage sector, as well as proprietary tracking, consulting and performance improvement initiatives. Before joining J.D. Power in 2012 Martin was VP, Consumer Deposit Products at BBVA Compass where he was responsible for ongoing competitive evaluations of product sets, new product development and development of tools to aid in product sales, including product packages. Martin is a frequent speaker at mortgage-related conferences and events and has been quoted as an industry expert in major publications.