Home / Tag Archives: Customer Satisfaction Study

Tag Archives: Customer Satisfaction Study

The Customer is Key

The housing crisis impacted the reputation of the mortgage servicing industry in the eyes of the public. But as the years went by, the industry had slowly rehabilitated its image. Despite the hard won gains, however, the J.D. Power 2017 ...

Read More »

Survey: Agent/Client Relationship Key for First-Time Buyers

Century 21 gained the highest customer satisfaction rating among real estate brokerages in all four buyer/seller categories, according to the J.D. Power 2014 Home Buyer/Seller Satisfaction Study released on Aug. 6. The four categories measured were: first-time buyers, repeat buyers, ...

Read More »

Survey: Mortgage Hurdles Least of Consumer Concerns

As analysts continue to watch market indicators for trends that might hamper the borrowing experience, a recent poll shows that borrowers themselves are more focused on customer service problems. The poll, conducted by real estate search engine Qazzoo.com, asked new homebuyers which aspect of the experience they found the most frustrating, from agent interaction to the loan application process.

Read More »

J.D. Power and Associates Survey Shows Borrower Satisfaction Declining

A study released Thursday by J.D. Power and Associates shows that the time from submission of a mortgage application to approval time has increased by more than a week when compared to a year ago, despite changes in RESPA guidelines intended to streamline the process. J.D. Power says this longer timeline has had a negative impact on borrower satisfaction. The nation's largest mortgage lenders - BofA, JPMorgan, and Citi - ranked lowest in the firm's customer satisfaction survey.

Read More »