Strong customer service can’t be found in a call rubric, phone metrics, or a customer survey. Find out how you can better connect with and retain your customers.
Read More »Building Trust in Servicing
A new study from J.D. Power reveals what impacts customer trusts of their servicers.
Read More »Analyzing Mortgage Customer Retention and Delinquency Rates
A recent report takes a look at why customers may be choosing to part ways with their servicers, and why delinquencies have shown lackluster improvement recently.
Read More »What Will Affect Home Values in the Near Future?
According to a recent study, many homebuyers believe there will be a home price correction soon. Why do consumers believe home prices are going to go down?
Read More »Where is the Mortgage Industry Headed in 2018?
Customer service will be key to any innovation in the mortgage and servicing space according to a report. What are the other trends shaping the industry this year?
Read More »Building a Playbook for the Future
Tim Neer, SVP and Director of Loan Servicing at Colonial Bank on the need to adopt the technology to an ever-changing landscape and utilizing the lessons learned during the crisis to prepare for the future. Editor’s Note: This feature originally appeared in the May issue of DS News, out now.
Read More »Pavaso Partners with TRG for eClosing Services
Plano, Texas-headquartered mortgage technology-provider Pavaso is partnering with Title Resource Group’s Lender Services Division (TRGLS) to provide eClosing technology to TRGLS clients nationwide. Pavaso has created the industry’s only end-to-end digital closing platform to improve business processes, communication, and efficiency, ...
Read More »North Dallas Bank Trust Unveils New Brand
North Dallas Bank & Trust Co. (NDBT), a Fort Worth, Texas-based community bank with five banking centers across North Texas, unveiled its new brand, capturing its 57-year, legacy, and contemporary, personalized service. NDBT collaborated with Fort Worth-based advertising agency PAVLOV to ...
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