A recent DSNews webinar broke down the role servicers have played in keeping Americans in their homes over the past year, and how the industry has benefitted from the experiences over the past year moving forward.
Read More »New CFPB Rules Drafted to Ease Surge in Foreclosures
With federal foreclosure protections just days away from being lifted, the CFPB has taken steps to facilitate a smooth transition to protect consumers and the overall American economy.
Read More »Waters Seeks Extension of Federal Foreclosure Moratoria
Chairwoman of the House Financial Services Committee issues letter to federal agencies requesting additional time for at-risk borrowers.
Read More »Servicer Amends Payment Mistakes
Due to a system test by one of its vendors, Mr. Cooper is working with banks and refunding customers whose accounts were hit with erroneous charges.
Read More »How Federal Actions Helped Keep Americans in Their Homes
The Housing Finance Policy Center’s latest Monthly Chartbook for February 2021 finds that governmental intervention and actions saved nearly 321,000 U.S. homeowners during the pandemic.
Read More »Servicers Brace for Forbearance Challenges
A complimentary DS News webinar examines what lies ahead for mortgage servicers as pandemic-fueled foreclosure and forbearance issues continue to hit the nation.
Read More »Forbearance Activity Ended 2020 on a Flat Note
New data published by the Mortgage Bankers Association (MBA) has determined the number of mortgages now in forbearance remained mostly flat at the tail end of December. According to the MBA’s latest Forbearance and Call Volume Survey, 5.53% of servicers’ ...
Read More »How to Streamline Mortgage Servicing
The use of APIs and web applications will go a long way in improving the customer experience. This piece originally appeared in the August edition of DS News.
Read More »Survey Examines Customer Satisfaction With Mortgage Servicers
Borrowers are overall more satisfied with their mortgage servicers than they were a year ago, but the pandemic has spotlighted areas of improvement.
Read More »Rising Tides of Economic Hardship
Increasing forbearance rates are challenging servicers to keep up with concerns ranging from compliance to staffing to the use of subservicers. Editor's note: This story originally appeared in the June edition of DS News.
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