Tag Archives: Televoice

Directed by Steven Frie, director of structured finance at Standard & Poor's Rating Services, the 2014 Five Star Conference Compliance Lab will feature a panel of experts tackling some of the most pressing issues of the day, speaking on topics ranging from the impact of the qualified mortgage (QM) and qualified residential mortgage (QRM) guidelines; how to balance state, local, and federal regulations; and the cost and consequences of compliance.

TeleVoice, a provider of customized telephony applications, announced Monday the updated release of its whiter paper on enhancing call center efficiency. The white paper details how customer satisfaction can be improved by utilizing Computer Telephony Integration (CTI)-enabled Screen Pop technology.