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Author Archives: Barry Hays

Barry Hays is co-founder and SVP of TeleVoice, a provider of customized telephone solutions, including interactive voice response (IVR), computer telephony integration (CTI), and single point of contact (SPoC) to the financial services industry.

Cost of Compliance: Community-Based Mortgage Servicing

Mortgage Servicing

New regulations have the propensity to transform the mortgage industry into a system where servicers deliver, regulators protect, and consumers trust again. The Consumer Financial Protection Bureau’s (CFPB) mortgage servicing regulations aim to do just that—get delinquent borrowers into loan modification plans and establish effective communication channels between the servicer and borrower to ultimately protect them from foreclosure.

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Obama Nominates White House Chief of Staff as Treasury Secretary

Four years after inheriting an economy on the brink, Secretary of the Treasury Tim Geithner is stepping down. The nominee to replace him: Jack Lew, former director of the Office of Management and Budget during both the Clinton and Obama administrations and current White House Chief of Staff.

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