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The need for streamlined, scalable processes to address a sudden influx of hardship requests is becoming increasingly urgent.
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Author Archives: Carissa Robb
Carissa Robb serves as President & COO of Constant AI, a digital loan servicing and loss mitigation provider. She most recently served as SVP and Head of U.S. Loan Servicing for TD Bank, responsible for servicing a $150 billion dollar portfolio of auto, consumer, residential, and commercial accounts. She joined TD Bank in 2009, overseeing collections channels and loss mitigation programs for distressed real estate, as well as servicing in executive roles responsible for audit remediation and governance and control frameworks for TD Bank’s loan servicing and collections divisions. She can be reached at [email protected] or found on LinkedIn at linkedin.com/in/carissa-robb-a5a26615.