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Author Archives: Courtney Thompson

Courtney Thompson is the SVP and Director of Default Servicing Operations for Flagstar Bank. Thompson is responsible for all consumer default assets at Flagstar, including default call center and the design and operation of Flagstar Bank’s component default servicing oversight model—including the management of the specialty servicing vendor partners as well as Flagstar’s crossfunctional oversight team.

Servicing Success, One Step at a Time

In a low-default environment, what can banks and financial services firms do to save costs and remain efficient? Editor's note: This feature originally appeared in the July issue of DS News, out now.

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