Author Archives: Erika Martin
Erika Martin is the Director of Customer Experience at Genworth U.S. Mortgage Insurance. Utilizing her product management and development, sales, technology and process improvement experience, Erika develops and evolves the strategic direction of Genworth’s customer engagement and delivery experience. Erika is certified in Lean Six Sigma and holds an MBA from UNC Kenan-Flagler and a Real Estate Broker license. The statements in this article are solely the opinions of Erika Martin and do not necessarily reflect the views of Genworth or its management.