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Stephen Staid is EVP of Mortgage Practice Strategy for Sourcepoint, responsible for expanding the company’s market-leading mortgage solutions, along with leading its “Digital First, Digital Now” growth strategy. Before joining Sourcepoint, Staid was with Gateway First Bank, where he was Chief Servicing Officer. During his tenure, Staid shaped the strategic direction of mortgage servicing operations, integrated digital telecommunication platforms, and improved operating performance by over 50% in key areas while achieving high customer satisfaction ratings. In addition, Staid has held executive leadership roles at PHH, Bank of America, Lehman Brothers, and other multinational mortgage lending corporations. Staid received a Bachelor of Arts degree from Rhodes College in Memphis, Tennessee.

Empowering Call Centers in the Digital Age

Delivering a great customer experience has become more challenging than ever. Stephen Staid of Sourcepoint discusses how to empower call centers and associates with technology that ensures every borrower interaction is a positive one.

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