Author Archives: Susan Graham

Susan Graham is President and COO of FICS (Financial Industry Computer Systems, Inc.), a mortgage software company specializing in flexible, cost-effective, in-house mortgage loan origination, residential mortgage servicing and commercial mortgage servicing software for mortgage lenders, housing agencies, banks and credit unions. FICS’ software solutions provide customers the flexibility to choose an in-house or cloud hosting solution. The company also provides innovative document management, API and web-based capabilities in its full suite of products. Visit www.fics.com for more information about our exceptional mortgage software solutions.

The Right Tools for the Right Time

July 1, 2021

Here’s how improving borrower communication can help prevent foreclosure as forbearance ends.

How to Streamline Mortgage Servicing

August 5, 2020

The use of APIs and web applications will go a long way in improving the customer experience. This piece originally appeared in the August edition of DS News.

To Expand Servicing Opportunities, Narrow Your Focus

February 8, 2018

Editor's note: This story was originally featured in the February issue of DS News, out now. As the new year gains steam, many mortgage servicers may be looking to fulfill their resolution to find new servicing opportunities to generate more income and ...