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Wes G. Iseley, EVP and Senior Managing Director of Carrington Holding Company, winner of the 2022 Five Star Institute Lifetime Achievement Award, reflects on his 40-plus years in the industry and shares the keys to being a successful leader throughout the years.

John Vella, Chief Revenue Officer of Selene Finance LP, sits down with DS News to discuss the state of the servicing sector, as well as lessons learned from listening and working with borrowers on the path to a successful resolution of their forbearance plans.

Fannie Mae’s Jacob Williamson discusses how the GSE’s REO repair strategy focuses on innovative solutions to help support the repair and upkeep of properties nationwide.

COVID-19 presented mortgage servicers with a new challenge, creating and executing new customer solutions, while managing the impact of the pandemic on their own workforce.

The CFPB and state regulatory bodies are closely scrutinizing all mortgage-related fees, from the start of a loan to the ongoing servicing of the loan, to ensure compliance with the Fair Debt Collection Practices Act.

As the industry makes strides to increase homeownership for marginalized individuals, the mortgage finance space must keep pace to meet the needs of this group by enhancing its DEI efforts.

In the world of cybercrimes, the effective execution and deployment of technology, people, and processes are the first steps in building a culture of information security.

Subject matter experts from Mr. Cooper, Richey May, Sagent, and The Basis Point discuss the health of America's $12 trillion mortgage servicing industry, asking, “Are we in a golden age of mortgage servicing?”

The pandemic certainly tested the housing industry, but as Alex Kudman and Srijan Sareen of Enact Mortgage Insurance explain, the data collected provided what was needed to make the correct decisions to better serve borrowers undergoing hardships.

Buyers in the MSR market are finding great deals at this time, but these rewards may come with great risk as Allen Price of BSI Financial Services explains.