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  • The Tools and the Talent

    Travis McGee of ECI Software Solutions details why tech-savvy technicians are critical when it comes to prepping foreclosed homes. ...

  • Don’t Wait for Regulations

    Matthew Perez of FICS explains why mortgage servicers need to embrace non-English-language support now. ...

  • The Hurdles Ahead

    DS News speaks with representatives of Chase Home Lending, Fannie Mae, U.S. Bank, and more about last year’s victories and how they’re facing the recessionary economic challenges of 2023. ...

  • What Kind of Service Can You Expect?

    Adel Issa of Carrington Mortgage Services explains how quality mortgage servicing is critical as the housing market shifts. ...

  • Managing ‘Buy vs. Build’

    Jane Mason of Clarifire discusses the traditional mindset that mortgage servicers either need to buy technology or build it themselves, a thought process that has handcuffed the industry’s digital growth. ...

Celebrating Four Decades of Industry Advancement

Wes G. Iseley, EVP and Senior Managing Director of Carrington Holding Company, winner of the 2022 Five Star Institute Lifetime Achievement Award, reflects on his 40-plus years in the industry and shares the keys to being a successful leader throughout the years.

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A Guiding Light for Borrowers in Forbearance

John Vella, Chief Revenue Officer of Selene Finance LP, sits down with DS News to discuss the state of the servicing sector, as well as lessons learned from listening and working with borrowers on the path to a successful resolution of their forbearance plans.

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Servicers Adapt to Changing Times

COVID-19 presented mortgage servicers with a new challenge, creating and executing new customer solutions, while managing the impact of the pandemic on their own workforce.

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Zeroing in on Servicer Convenience Fees

The CFPB and state regulatory bodies are closely scrutinizing all mortgage-related fees, from the start of a loan to the ongoing servicing of the loan, to ensure compliance with the Fair Debt Collection Practices Act.

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Reflecting the Communities We Serve

As the industry makes strides to increase homeownership for marginalized individuals, the mortgage finance space must keep pace to meet the needs of this group by enhancing its DEI efforts.

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Lessons Learned From Pandemic Servicing

Subject matter experts from Mr. Cooper, Richey May, Sagent, and The Basis Point discuss the health of America's $12 trillion mortgage servicing industry, asking, “Are we in a golden age of mortgage servicing?”

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Unexpected Lessons Learned From COVID-19 Data

The pandemic certainly tested the housing industry, but as Alex Kudman and Srijan Sareen of Enact Mortgage Insurance explain, the data collected provided what was needed to make the correct decisions to better serve borrowers undergoing hardships.

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