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The role of data and technology must supplement efficiency, not supplant or replace people. There are many dangers in focusing solely on Big Data.

Kristy Folino of ServiceLink examines the importance of paying it forward to the next generation of mortgage industry leaders and the lasting impact of mentorship.

From predictive tech to customer self-service, ServicePower SVP Brad Hawkins details the developments that may reshape the field services sector in the months to come.

Richard Gagliano discusses the role technology plays in responding to the housing impacts of advancing climate catastrophes.

The year 2022 may go down as one of the most complex and risk-intensive housing markets in history, as Patrick Gluesing offers tips on how to navigate through this new marketplace.

Five Star FORCE Advisory Council Chair Jim Hastings and Vice Chairman Steven Pagano share their thoughts and insight on the state of the industry and how FORCE members are sharing their tips and talents for the greater good.

From regulatory scrutiny to the changing needs and preferences of borrowers, mortgage servicers have a lot on their plate in 2022. A pair of recent Five Star webinars examined the best ways forward.

Lenders must meet the digital demands of today’s savvy consumer, and keep pace with the constant change in tech advances.

Tim Anderson of Evolve Mortgage Services discusses the benefits of electronic loan modifications and the compliance steps necessary to adopt this technology.

John Thomas details how does property loss as a result of natural disasters impacts delinquency rates.