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Balancing Cost and Quality in Servicing

Franklin AmericanServiceMac, a mortgage sub-servicer for banks, investment firms, mortgage bankers, and credit unions has selected IndiSoft's RX Office Compliance platform to support its enterprise-level quality assurance and quality control processes.

“As we round out our technology partners to complete our vision of a unique mortgage sub-servicing solution designed for the digital age in mortgage banking, IndiSoft’s RX Compliance platform is critical in addressing the constantly changing regulatory landscape to ensure superior, cost-effective governance,” said Bob Caruso, CEO for ServiceMac.

IndiSoft’s AI-enabled regulatory compliance technology will assist ServiceMac’s adherence to federal, state and investor guidelines, enforcement actions, administrative rulings, court decisions, and internal policies and procedures.

“Working with a new sub-servicing enterprise, led by Bob and his team, is an exciting opportunity for us. ServiceMac is modernizing the mortgage sub-servicing model unburdened by the need to upgrade or convert from a multitude of legacy and end-user systems,” said Hans Rusli, CEO, IndiSoft LLC.
ServiceMac focuses on providing technology, products, and services for the mortgage industry backed by personalized service and support. Through continuous innovation and acquisition, its offerings are comprised of personalized solutions that span the mortgage continuum and enhance security, customer satisfaction, and profitability.
IndiSoft LLC is a software development and product company specializing in delivering collaborative technology solutions to a wide range of businesses in the financial services and health care industries. The company's RX Office Management Solution is its patented technology offering and has been adapted for numerous stakeholders in mortgage banking, law, insurance, education, health care, consumer-facing applications, and the housing advocacy sector.

About Author: Radhika Ojha

Radhika Ojha is an independent writer and copy-editor, and a reporter for DS News. She is a graduate of the University of Pune, India, where she received her B.A. in Commerce with a concentration in Accounting and Marketing and an M.A. in Mass Communication. Upon completion of her masters degree, Ojha worked at a national English daily publication in India (The Indian Express) where she was a staff writer in the cultural and arts features section. Ojha, also worked as Principal Correspondent at HT Media Ltd and at Honeywell as an executive in corporate communications. She and her husband currently reside in Houston, Texas.
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