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The Industry Pulse: Updates on Sagent, ComplianceEase, and More

Click through to learn more about announcements of crucial hires, the launch of new functionalities
as well as rewards and recognition for servicers in this weekly update.

Sagent Lending Technologies, based out of King of Prussia, Pennsylvania has launched a new user interface (UI) for its loan servicing system, LoanServ. Inspired by client feedback and market needs, the new user interface is based on a human-centric design that could enhance the business user experience and increase a servicer’s overall productivity.

“The new and improved look of the LoanServ user interface makes it easier and faster for users to navigate the system, assess the information presented there, and take appropriate action,” says Charles Sutherland, CPO at Sagent. “The new look and feel is intuitive and easy to use as it is based on the design principles already incorporated into many familiar web-based applications, so user training on the system can focus on servicing activities.”


California-based ComplianceEase, a provider of automated compliance solutions for the financial services industry, announced the appointment of Michael Jackman as CEO. He will replace Co-Founder and current CEO of ComplianceEase, Anita Kwan, who is retiring. The company also announced that John Vong, ComplianceEase’s other Co-Founder, has been named Executive Chairman of the board. In this role, he will be responsible for setting the company’s overall vision and strategy, as well as expanding partnerships, broadening government outreach and establishing ComplianceEase as a leader in GRC technology.

A veteran technologist, Jackman was part of the team at TRW Real Estate that developed the first software for the online ordering of title, tax, appraisal, and credit services: a technology that was integral to the growth of First American and later, CoreLogic. Over the course of his 30-plus year career, Jackman held Division President positions at HNC Software (now part of Fair Isaac) and Fiserv’s LOS division. He was also CIO of Accredited Home Lenders and President and CEO of INTERLINQ Software, which was acquired by Harland Financial Solutions, then D+H Financial Technologies and is now part of Finastra.


Missouri-based Central Bancompany has implemented Wolters Kluwer technology to help manage regulatory changes and strengthen risk assessment processes across its 13 affiliate Midwestern banks. The bank holding company has implemented a regulatory change offering along with Wolters Kluwer's risk and controls assessment solution to streamline processes and enhance compliance risk management and controls among its affiliate banks.

Wolters Kluwer said that its regulatory change management platform, OneSumX will help Central Bancompany track regulatory changes, map them to the appropriate lines of business, and monitor the implementation of the changes in one system. The solution features structured regulatory content provided through a data feed and a software platform that supports regulatory change management. Wolters Kluwer said that its content experts review and organize important regulatory content in a way that makes it easy to quickly assess how a change may affect the bank, which sets it apart from other regulatory change management platforms.

About Author: David Wharton

David Wharton, Editor-in-Chief at the Five Star Institute, is a graduate of the University of Texas at Arlington, where he received his B.A. in English and minored in Journalism. Wharton has over 17 years' experience in journalism and previously worked at Thomson Reuters, a multinational mass media and information firm, as Associate Content Editor, focusing on producing media content related to tax and accounting principles and government rules and regulations for accounting professionals. Wharton has an extensive and diversified portfolio of freelance material, with published contributions in both online and print media publications. Wharton and his family currently reside in Arlington, Texas. He can be reached at David.Wharton@thefivestar.com.

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