Throughout his tenure in the mortgage industry, Delgado said he has witnessed some of the most challenging times the industry has had to endure, such as the market collapse, 9/11, and now the hurricanes that have devastated U.S. shores and displaced many families. But through that, he has seen an abundance of good when the industry is faced with these crises.
“Competitors become collaborators. Pettiness and vitriol is set aside in the name of compassion and understanding—policy makers spring into action to ensure that fair and responsible solutions are swiftly crafted to address the needs of many,” said Delgado.
Despite the competitive nature of the industry, which is valuable for spurring new technologies and solutions, Delgado warned it shouldn’t breed chaos or result in divisiveness.
“It doesn’t matter what company has the greatest market share or has been around the longest,” Delgado urged. “It is wrong to suggest that our industry is represented by a single voice, for we are an association of many, each playing a vital role in the pursuit of excellence and progress.”
In fact, according to Delgado, the industry is a group of collective voices sharing a common vision to be the best it can be for the sake of homeownership. That is the reason the Five Star Institute themed its conference with one simple word: “include.”
“To include all facets of leadership and services. Include stakeholders, officials, and decision makers,” Delgado said. “To demonstrate that we truly can be strong not just in the face of tragedy—but always—for all causes, at all times, for all people.”
To see the full transcript of his speech, click here.