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Driving Progress in Housing and Mortgage

The Rising Business Leader Keystone Award that was presented at the recently concluded Five Star Conference recognized individuals, who while still early in their careers have demonstrated an outstanding capability to lead and drive progress. Courtney Thompson, Director, Default Oversight and Operations at Flagstar Bank received this award. The finalists included Jennifer Bross, AVP, Client Relations, ServiceLink; Jennifer Carroll Senior Foreclosure Specialist, Fay Servicing; Cara Hardy VP, Loss Mitigation and Bankruptcy, Statebridge Company; and Elizabeth Kameen Project Manager, Fannie Mae.

Joining Flagstar in 2015, was a turning point in her life and was “the best gift that I never asked for,” Thompson said while accepting the award. “Thank you for this honor and I look forward to working with many of you in the future.”

As Director of Flagstar Bank's default servicing operations team, Thompson is responsible for consumer default assets, including default call center and the design and operation of the bank's component default servicing oversight model that includes the management of specialty servicing vendor partners who perform the front line servicing for each of these functional areas of default, as well as Flagstar's cross-functional oversight team.

Watch this video to see the accomplishments of Thompson and her fellow-finalists.