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Flagstar Bank Names New EVP, Servicing Head


James Campbell, EVP, Head of Servicing, Flagstar Bank

Flagstar Bank [1], a national savings and loan holding company, has named James Campbell [2] as Executive Vice President and Head of Servicing for Flagstar's residential mortgage business. He brings Flagstar over 30 years' experience in the financial services industry with a focus on the customer experience, employee development, process improvement, automation, and change management. 

Campbell most recently was head of servicing and post-closing at Caliber Home Loans, Inc [3]. He has a track record of working with his origination partners in all four lending channels—retail, wholesale, correspondent and direct-to-consumer—to deliver an outstanding customer experience. Other industry experience includes serving as director and head of asset management for the residential mortgage-backed securities group at Deutsche Bank [4] and as a director at Credit Suisse [5], where he had oversight of the residential mortgage-backed securities servicing portfolios. 

 "We're fortunate to have someone of James's experience and quality to head our servicing business," said Lee Smith [6], President of Mortgage at Flagstar. "Servicing is an important and growing business at Flagstar—it's also a business where the customer experience is paramount. We're delighted to put our best-in-class servicing platform under James's leadership and look for more good things to happen for Flagstar and our servicing customers."