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Tiffany Malm-Ruiz to Oversee REO at USRES

TiffanyMalm HeadshotU.S. Real Estate Services, Inc. (USRES) announced Monday that Tiffany Malm-Ruiz has joined the USRES Management team.

Malm-Ruiz will be responsible for the oversight and management of the REO Division alongside Gene Shibata, REO Supervisor, and is in charge with REO client relations, compliance adherence benchmarking, procedural analysis/audit, policy review/analysis, and other managerial responsibilities.

“I am very excited to be joining a company and team that are committed to establishing lasting relationships with clients…” she said.  

Previously, she was AVP of Portfolio Management at Phoenix Asset Management LLC in Salt Lake City, where she oversaw the day-to-day operations of all steps in the REO process. She also worked at Robert J. Jackson & Associates, Green River Capital and Select Portfolio Servicing in account management positions.

Malm-Ruiz’s experience boasts a broad understanding of mortgage servicing, operations, and vendor and asset management. She also holds her Six Sigma and Lean Management Certification, and has an eye for identifying trends or potential issues and implementing initiatives and processes for growth, profit, improvement, and efficiency.

“With more than 16 years experience within the REO industry, Tiffany has a broad knowledge-base and understanding of the REO process and its many intricacies,” said Rida Sharaf, SVP, USRES Operations. “We are very excited to add such a well-versed and seasoned veteran of the REO industry to our exemplary management team…”

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