NewDay USA, a national VA mortgage lender, has hired Michael Greenwood as SVP of mortgage servicing and Gaurav Bhatia as Chief Digital Officer.
Greenwood has 30 years of experience in the mortgage business, including servicing, production support, and portfolio acquisitions as well as end-to-end, high-touch customer service. Most recently, he was an EVP and Mortgage Loan Servicing Manager at PNC Bank. Prior to PNC, Greenwood worked for Assurant Specialty Properties, managing one of their outsourcing centers, and was a SVP and Director of Operations and Servicing at Huntington National Bank, assisting in the development and implementation of new regulatory issues and customer service initiatives.
“Mike is an innovator in mortgage servicing, and he will be a great addition to the NewDay USA team as we build our membership and servicing capabilities to continue our mission of helping veterans and their families take advantage of their valuable VA mortgage benefit,” said New Day CEO Rob Posner. “Joining a growing company like NewDay USA, especially one whose mission is to help veterans achieve their financial goals and get back on the road to savings, is extremely rewarding,” said Greenwood. “My experience in the mortgage business is perfectly aligned with NewDay’s belief in building a culture that focuses on improving the customer experience and ensuring industry leading efficiency.”
Bhatia is a digital marketing pioneer with vast expertise building digital businesses to drive growth and transformation. He has over 15 years of experience integrating online and traditional marketing to create successful strategies for new customer acquisitions. Most recently, Bhatia was vice president of digital strategy and helped grow digital capabilities and membership for AARP. He has held senior leadership positions at several other large companies, including Capital One and Sabre Holdings. Bhatia also has experience leveraging data, technology, and marketing across industries in banking, finance, and travel. Most recently, Bhatia was VP of digital strategy and helped grow digital capabilities and membership for AARP. He has held senior leadership positions at several other large companies, including Capital One and Sabre Holdings.
“Gaurav is truly a pioneer in his field,” said Posner. “He has come to build our digital and membership capabilities to help military veterans access, and learn about their VA benefits. We are very pleased to have him join our executive team.”
“To be a part of this team is truly a great honor,” said Bhatia.