Chase announced on February 16 that it has launched a new digital mortgage platform that allows customers to track their home loan experience from start to finish on their computer or mobile device. The new platform is scheduled to be released later this year.
Chase has partnered with Roostify, a mortgage technology provider, to build the platform in hopes of improving the digital customer experience. Customers will have access to the e-sign feature, loan comparisons, digital updates, and the ability to search for real estate agents.
Rajesh Bhat, CEO of Roostify, expressed his support for the partnership.
“We and Chase have a shared vision to bring a straightforward, more transparent mortgage experience to more consumers than ever before,” he said. “We are very excited to partner with Chase as they look to help customers with one of life’s most important purchases.”
The new platform will help customers manage their loan applications as well as continuing to provide customers full access to branches and call centers. Customers now have more options when searching for advice from a Chase loan officer throughout their whole process.
Mike Weinbach, CEO of Chase Mortgage, said that the platform allows for complete digital mobility.
“Digital technology is reshaping the mortgage industry and is rapidly influencing how consumers make purchases today. This platform will allow us to be where more of our customers are, which is online and on their phones, while still offering the option to work with us in person if they prefer.”
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