Texas-headquartered Mortgage Contracting Services LLC [1] (MCS) has announced organizational changes to its management team. The company has promoted Chad Mosley to the new role of Chief Relationship Officer. In this role, Mosley will oversee MCS' customer-facing functions that include the management of all MCS client teams, business development, and marketing.
Additionally, MCS announced that John Maxwell's current responsibilities as COO would also include supervision of the company’s continuous process improvement and vendor management areas as well as all internal processes and workflow.
“At MCS, our clients and their portfolios are at the center of everything we do. In Mr. Mosley’s 10-plus years as a key member of the MCS executive team, he has consistently kept our clients’ needs at the forefront of our business,” said Caroline Reaves, CEO, MCS. “This is a unique time in our industry, with new challenges facing us all. Mr. Mosley has a passion for client service and an innate ability to recognize the unique needs of each client. We couldn’t be more excited to have him moving into this critical role that highlights MCS’s commitment to client service and our core business of property preservation.”
MCS said that it continues to build a team focused on client service through improved processes, innovative technology, and the best people. In 2018, the company added Caren Gates, SVP of Vendor Management, to the executive team. Gates joined MCS with a supply chain and procurement background and is now responsible for developing, implementing, and monitoring the company's vendor management strategy. MCS also included Mike Housewright, Chief Information Officer, and Marti Diaz, Chief Human Resources Officer to its executive team in 2018.
“As the industry leader in field services, we understand that the quality and timeliness of our product is imperative to our client’s success,” Mosley said. “Having an experienced leader in Mr. Maxwell gives us an edge in bringing that quality and innovation to our clients and the communities in which we serve.”