National General Lender Services [1] was presented with two Stevie® Awards in the 13th Annual Stevie Awards for Sales and Customer Service. The Stevie Awards are business awards to honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide. The Stevie Awards for Sales and Customer Service are open to all organizations worldwide, and recognize the achievements of sales, customer service and call center professionals. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.
National General Lender Services (NatGen) earned a Silver Stevie Award in the Best Use of Technology in Customer Service category and a Bronze Stevie Award in the Contact Center of the Year (Over 100 Seats) category. The judges’ comments included feedback that NatGen has “an impressive platform and a history of doing it right”, along with “great results and focus on exceptional customer service by leveraging effective technology.”
“NatGen has an enduring commitment to consistently deliver solutions and results that protect our clients’ brand and secure the relationships with their customers,” said Art Castner, President of National General Lender Services. “We are so pleased that our focus on the customer experience has been recognized with two prestigious Stevie Awards. Coupled with our 12-year call center of excellence certification from BenchmarkPortal, they provide compelling external validation of both our commitment and results.”
North Carolina-based National General Lender Services is a full-service insurance tracking and lender-placed insurance provider with over 42 years’ experience.