Fort Worth, Texas-based Colonial Savings (Colonial), a national, multi-service financial institution, has again been named a Fannie Mae STAR Performer in General Servicing for 2018.
Fannie Mae's Servicer Total Achievement and Rewards, or STAR Program, recognizes financial institutions who have demonstrated best practices in a number of servicing categories including a review of relevant people, strategies, processes, and applicable metrics.
According to Colonial, this award comes on the heels of the launch of its Mortgage Services' new state-of-the-art website that is designed to make it easier for its customers to make a mortgage payment, access FAQs, schedule automatic payments, and more.
"We are very proud to again be named a Fannie Mae STAR Performer," said Tim Neer, SVP, Director of Loan Servicing. "Colonial continues to be a top-tier mortgage servicer year after year. Being awarded this distinction helps to solidify the fact that we continue to make positive changes for our customers."
Founded in 1952 as Fort Worth Mortgage Corporation Colonial is one of the largest servicers of residential mortgage loans in the United States, with a servicing portfolio of $26 billion. Colonial operates three mortgage origination divisions, Colonial National Mortgage, CU Members Mortgage, and Community Bankers Mortgage.
"Colonial has been a customer-first company since it was founded as Fort Worth Mortgage Corporation in 1952," said J. David Motley, President. "Colonial has continued to improve the customer experience, embracing the latest technology and other methods to ensure our customers receive the level of service they have come to expect over the last 67 plus years."