Charlotte, North Carolina-headquartered RoundPoint Mortgage Servicing Corporation [1] (RoundPoint) announced that it has earned the Servicer Total Achievement and Rewards (STAR) Program performer recognition from Fannie Mae [2]. This recognition is given by Fannie Mae to top performing servicers.
RoundPoint said that it earned the STAR recognition for two categories: General Servicing and Solution Delivery, based on specific metrics set by Fannie Mae.
“We are honored to receive Fannie Mae’s STAR recognition because it acknowledges the tremendous effort put forth by our customer service team to consistently deliver exceptional support,” said Kevin Brungardt, CEO of RoundPoint. “The recognition aligns with our corporate values, our focus on service excellence, and being ‘all things home’ to our customers.”
The STAR Program is a performance management and recognition program with a transparent and formal framework that recognizes Fannie Mae’s servicing partners for their competency, capacity, and overall performance.
The program was created to measure servicers across key operational and performance areas relative to their peers and to recognize high achievement through STAR designations. It is based on Scorecard metrics related to customer service and foreclosure prevention results and Operational Assessments of the servicer’s processes, policies, and capabilities.
Founded in 2007, RoundPoint is a national co-issue servicer, loan subservicer, and residential mortgage lender. As one of the nation’s largest nonbank mortgage servicers, it currently services nearly $90 billion worth of mortgage assets and is authorized to service loans in all 50 states, the District of Columbia and the U.S. Virgin Islands.