Initiated in 2011, the STAR Program is performance management and recognition program designed to define industry standards and leading practices. It seeks to understand and communicate best practices across the servicing community, provide a consistent methodology for measuring servicer performance, and identify and recognize Fannie Mae’s highest-performing servicers.
Guild Mortgage received recognition for General Servicing for the 2018 STAR Program year, earning the distinction for the second consecutive year.
“At Guild, we strive to provide our customers with personal relationships, open communication and guidance long after the loan closes,” said Mary Ann McGarry, President and CEO. “The growth of our servicing business at record rates is a testament to this commitment. Everyone at Guild can be proud that we have again been honored as one of Fannie Mae’s top servicers.”
Guild set company records with $45.69 billion in servicing volume and 221,244 loans serviced in 2018, up 18.5% from $38.55 billion and 190,672 loans serviced in 2017. Guild’s total loan volume reached a record $16.53 billion for the year, up 3.7% from $15.94 billion in 2017. That total eclipsed the company’s previous record of $15.97 billion in total volume achieved in 2016.
“Our relationship with Fannie Mae is critical to the work we do in that it allows us to help more people find the right loan and purchase the home they want,” said Jim Madsen, EVP, loan administration at Guild. “When people have a loan with us, we make sure they have the support they need throughout the life of the loan, even as things change. We are grateful to be recognized by Fannie Mae for our work in this area.”