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Wells Fargo Announces Head of Home Lending Servicing

After months of anticipation, Wells Fargo & Co., a diversified, community-based financial services company based in Des Moines, Iowa, has announced that Jeff Smith, who currently represents servicing and customer excellence risk in the Consumer Lending Real Estate Compliance and Operational Risk (RECOR) group, will take the helm as head of Home Lending Servicing. This appointment comes after the current head, Perry Hilzendeger, was named to run the bank’s Home Lending Retail Originations in March.

“Our servicing team plays a critical role in helping our customers through their homeownership journey, and Jeff is uniquely qualified to build on the momentum and solid foundation that is already in place,” said Michael DeVito, head of Wells Fargo Home Lending. “He has a proven track record of leading high-performing teams, hands-on experience managing large customer-support organizations, and strong relationships across Wells Fargo and our industry. These strengths, combined with his deep operations and risk management experience, will help us continue to evolve our business with the customer at the center of every interaction.”

Smith has more than 30 years of experience in financial services in businesses including credit cards, personal loans, home equity and home mortgages. Before his RECOR role, he oversaw collections and customer contact for Wells Fargo Home Lending. He has spent nearly 10 years in Wells Fargo’s home mortgage and home equity servicing units. Smith started his career in 1987 with predecessors of JP Morgan Chase, where he began as a collections associate and rose to vice president and operations manager before moving to Wells Fargo in 1997.

About Author: Kristina Brewer

Kristina Brewer is the Editorial Assistant of Publications for the Five Star Institute, including DS News and MReport magazine. She is a graduate of the University of North Texas (UNT), where she received her Bachelor of Arts in English with a concentration in rhetoric and writing and a minor in global marketing. During this time, she served as Director of Philanthropy in the national women’s fraternity Zeta Tau Alpha, of which she is an alumna. Her passion for philanthropy continued after university when she was an intern at Keep Denton Beautiful, a local partner of Keep America Beautiful, where she drove membership, organized events, and led social media campaigns. Brewer honed her writing at the North Texas Daily, UNT’s student-run newspaper where she wrote about faculty, mentorship, and student life. Brewer also previously worked at Optimus Business Plans where she helped start-ups create funding proposals, risk assessments, and management plans.

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