Flagstar Bank recently announced the addition of Kristy Fercho, who was previously SVO and Customer Delivery Executive for Fannie Mae, to lead Flagstar’s Mortgage Business. In 2016 alone, Flagstar originated $32 billion in home loans.
"We couldn't be more pleased than to have Kristy on board to lead our mortgage business," said Alessandro DiNello, President and CEO of Flagstar. "She brings a wealth of industry experience from Fannie Mae, a powerhouse in the mortgage industry and a leading source of financing for home lenders. And the timing couldn't be better with Flagstar primed to consolidate our position as the fifth largest bank originator in the country. Even better, she has worked with Flagstar since 2008 and knows our company well."
Fercho spent 15 years with Fannie Mae, originally as the VP of human resources responsible for the company’s people strategy, talent acquisition, and cultural transformation. Since then, she served in customer management roles and oversaw mortgage production of almost 2,000 lenders. As of late, she managed customer delivery strategy and business performance of all Western U.S. customers, delivering single-family home loans to the agency. She is a mortgage industry veteran with knowledge in mortgage originations, servicing, fulfillment, risk management, and regulation.