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The Human Touch: Why the Rise of Technology Still Requires Empathy

There's always a human element behind every transaction. New developments in technology can assist mortgage services and lenders when it comes time to guide borrowers through financial hardships, but the "human touch" remains critical. Join Sourcepoint and an esteemed group of speakers to discover how taking an empathetic approach to forbearance can help smooth out challenging interactions and promote customer loyalty.

This webinar's panelists included:

  • John Lawrence, EVP Specialty Servicing, Selene Finance LP
  • Patrick Coon, Mortgage Industry Consultant
  • Stephen Staid, EVP of Mortgage Practice Strategy, Sourcepoint
  • Steve Schachter, EVP and Market Leader, Sourcepoint

You can view the webinar by clicking the image below.


About Author: David Wharton

David Wharton, Editor-in-Chief at the Five Star Institute, is a graduate of the University of Texas at Arlington, where he received his B.A. in English and minored in Journalism. Wharton has nearly 20 years' experience in journalism and previously worked at Thomson Reuters, a multinational mass media and information firm, as Associate Content Editor, focusing on producing media content related to tax and accounting principles and government rules and regulations for accounting professionals. Wharton has an extensive and diversified portfolio of freelance material, with published contributions in both online and print media publications. He can be reached at [email protected]

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