Cornerstone Home Lending [1] has launched its full service, in-house mortgage loan servicing operation. Cornerstone has invested in building a team of servicing professionals, led by Toby Wells, who will serve as Cornerstone's Managing Director of Loan Servicing.
In addition, the selection of Black Knight's servicing technology platform, together with Cornerstone’s team members, creates a servicing experience for Cornerstone customers for the life of their loan.
"Providing a remarkable customer experience remains one of Cornerstone's key Core Convictions since our founding 34 years ago, and we are excited to offer our mortgage loan servicing customers the same standard of excellence that has long defined Cornerstone's loan origination operations,” said Adam Laird, President of Cornerstone.
Customers will be offered a suite of online tools to access and manage their mortgage account anytime, anywhere. Cornerstone's user-friendly loan servicing website and mobile app provide timely information, such as billing statements, escrow activity, and a variety of payment options and payoff calculators.
Cornerstone will also transition its existing mortgage loan servicing portfolio to the company's in-house system in the coming months. "Cornerstone's robust servicing platform supports and streamlines all facets of Cornerstone's loan servicing operations from loan boarding to payoff, enabling our team members to focus on what matters most: a remarkable customer experience,” said Wells. “Cornerstone's dedicated loan servicing team will continuously elevate every aspect of the loan servicing process to raise the bar for customer satisfaction."