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Experts Talk Property Management, Investment, and Servicing

The Five Star Conference’s Monday labs took attendees on a tour through three crucial subsets of the industry: property management, investment, and servicing and compliance. The labs were open to all conference attendees and aimed at providing the strategic insights and industry expertise housing professionals need.

The day kicked off with the Property Management Lab at 9 a.m., with a focus on spurring discussions between mortgage servicers, government agencies, and field service companies on the latest challenges and developments in the realm of property preservation. Oscar Posadas, VP, Wells Fargo Financial, served as Lab Director. Topics during the Property Management Lab ranged from best practices for servicers and service providers, tackling issues related to recently conveyed properties, successfully partnering with third-party vendors, and handling the aftermath of a natural disaster. Participating organizations included U.S. Bank, Mr. Cooper, PennyMac Loan Services, Beal Bank, Caliber Home Loans, and more, as well as government organizations such as HUD and the GSEs.

A returning Five Star staple, the Servicing and Compliance Lab invited top mortgage professionals to learn new strategies to enhance operations, manage costs, service homeowners, and safeguard portfolios from embedded risk. Yvette Gilmore, VP of Servicer Relationship and Performance Management for the Single-Family Division of Freddie Mac, served as Lab Director. Topics of discussion for this year’s S&C Lab included a “State of Servicing” presentation from Kevin Brungardt, CEO, RoundPoint Mortgage Servicing Corporation; a look at where the industry is headed in the year to come; an up-to-date look at how servicing rules and regulations are evolving, and a deep dive into the ways new concepts and tech are revolutionizing servicing. Other participating organizations included Mr. Cooper, EY, the Bureau of Consumer Financial Protection, the Collingwood Group, Aspen Grove Solutions, the GSEs, and more.

Running concurrent to the Servicing and Compliance Lab, the Investment Lab explored the state of single-family investment in 2018, what factors could impact your investment strategies, and ways to optimize and protect your assets while keeping an eye open for new opportunities. With Matt Reilly, Head of Acquisitions, Stonecrest Financial, serving as the Lab Director, the Investment Lab featured insights from subject-matter experts representing Residential Assisted Living Academy, Skyhill Financial, Carrington Mortgage Services, CoreVest Finance, Aspire Financial, Castle Rock Capital, SWBC, and many more.

To read our full coverage of the 2018 Five Star Conference and Expo, click here.

About Author: David Wharton

David Wharton, Editor-in-Chief at the Five Star Institute, is a graduate of the University of Texas at Arlington, where he received his B.A. in English and minored in Journalism. Wharton has nearly 20 years' experience in journalism and previously worked at Thomson Reuters, a multinational mass media and information firm, as Associate Content Editor, focusing on producing media content related to tax and accounting principles and government rules and regulations for accounting professionals. Wharton has an extensive and diversified portfolio of freelance material, with published contributions in both online and print media publications. He can be reached at [email protected].

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