Mr. Cooper Supporting Customers Affected by Harvey and Irma

In the aftermath of a natural disaster, the dream of homeownership is shaken as people face the challenge of rebuilding their homes and their lives. The devastation of Hurricanes Harvey and Irma has certainly tested this dream for so many people.

As one of the nation’s largest mortgage servicers, Mr. Cooper is focused on doing all we can to help our customers impacted by the recent hurricanes. At this time, Mr. Cooper is automatically waiving or refunding late fees for mortgage payments of affected customers and holding negative reporting to credit bureaus. We’re also staffing on-site teams through a series of events to help customers through the insurance and loss mitigation process. In addition, many of our customers are enrolling in forbearance modifications to allow for immediate relief as mortgage payments are delayed.

We’re also proud of the generosity and compassion Mr. Cooper team members have shown for the people affected by the hurricanes. In addition to donating items to our drive and volunteering their time to lend a helping hand to our local non-profits, team members have also donated more than $110,000 to our American Red Cross campaign – of which Mr. Cooper will match dollar for dollar without limit.

We’re focused on doing what we can to provide support, but the road to recovery for these communities won’t be easy. It is critical that our entire industry work together to help those affected. Mr. Cooper is committed to finding better solutions for our customers and will continue to work side-by-side with our industry partners to explore new ways to support those impacted.