The Five Star Conference’s [1] annual Keys for Life reception on Monday saw Five Star’s Lifetime Achievement award bestowed upon two recipients: the late Robert Klein of Safeguard Properties [2] who was posthumously recognized for his contributions to the industry and Caliber Home Loans’ [3] Marion McDougall.
An industry veteran with more than 25 years of financial services experience in the U.S. and internationally, McDougall has worked in mortgage and retail banking with a particular emphasis on mortgage servicing, business development, and post-closing. She currently serves as EVP, Chief Loan Administration Officer for Caliber Home Loans.
While accepting the award, McDougall said that the industry had come a long way, battling the cyclical nature of the housing and mortgage business as well as the regulatory changes and pressure. “I challenge us all to continue to think outside of the box, and about our industry from the perspective of our customers not only from a compliance perspective,” she told the audience.
McDougall said that it was interesting to see how many of the technological advances that were envisioned 18 years ago had been realized today. “It is even more interesting, however, how many opportunities the technologies present that the mortgage industry has not yet taken advantage of,” she said. “We must continue to act like mortgage bankers and innovate by leveraging the ever-expanding toolkit available to us.”
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