Wells Fargo & Company announced this week that the bank’s head of Home Lending Default, Perry Hilzendeger, has been named the new head of Home Lending Servicing.
Hilzendeger has been with Wells Fargo for 25 years. In his new position as head of Home Lending Servicing, he will be based in Des Moines, Iowa, and will report directly to head of Wells Fargo Home Lending Franklin Codel. Hilzendeger is replacing Michael DeVito, who on October 1 took over the position of head of Mortgage Production. The appointment of Hilzendeger as head of Home Lending Servicing is effective immediately.
As head of Home Lending Servicing, Hilzendeger will be responsible for leading more than 17,000 of the bank’s team members who service mortgage loans and home equity products for more than 10 million Wells Fargo customers, and mortgage loans for investors totaling more than $1 trillion.
“The work of our Servicing team is critical for homeowners, and Perry has the experience and knowledge to lead it,” Codel said. “Over the years, his leadership has helped hundreds of thousands of customers overcome financial challenges to remain homeowners, and he has seen firsthand how homeownership contributes to building stronger communities. With his appointment, our new home lending leadership team is complete and ready to serve America’s homeowners.”
In his most recent role as the head of Home Lending Default, Hilzendeger was responsible for leading teams that were dedicated to helping the bank’s customers prevent and resolve delinquencies. His other duties in that role included collections, single point of contact, underwriting, short sales, mediations, and community relations, according to the announcement from Wells Fargo. Under his direction, Hilzendeger’s Home Lending Default team created Wells Fargo’s Home Mobile Response Unit, which is an in-field, rapid response approach to assisting homeowners who have been devastated by natural disasters.
Hilzendeger, who has a bachelor’s degree from the University of Minnesota’s Carlson School of Management in Minneapolis, has also held positions with Wells Fargo that include overseeing home preservation efforts for all servicing portfolios (including GSE portfolios, assets owned by Wells Fargo, and private investors). He has also worked in real estate collections, real estate fulfillment, and regional and district-level roles covering seven states with Wells Fargo.