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BofA Opens Outreach Center to Serve At-Risk Customers in South Florida

""Bank of America Home Loans"":https://www9.bankofamerica.com/home-loans/overview.go announced Wednesday that it has opened a new customer outreach center in Fort[IMAGE]

Lauderdale, Florida in order to better serve financially troubled homeowners in the South Florida area.

This is the second customer outreach center the bank has opened this week. ""As DSNews.com previously reported"":http://dsnews.comarticles/bank-of-america-opens-customer-outreach-center-in-new-england-2010-07-19, Bank of America announced Monday that it opened a new help center in Dedham, Massachusetts.

The Fort Lauderdale center will have Bank of America homeownership retention specialists on hand to meet face-to-face with customers who are having trouble making


their monthly payments. To maximize the value of each session, these meetings will be by appointment only.

""Homeowners are looking for an opportunity to meet face-to-face with Bank of America associates to discuss their financial hardship,"" said Glenda Gabriel, neighborhood lending executive for Bank of America Home Loans. ""This center provides onsite counseling and is a demonstration of our commitment to help customers during these challenging times.""

This new outreach center builds upon the bank's ongoing efforts to help at-risk homeowners in Florida. A mobile banking team of Bank of America Home Loans associates has been traveling around the state since January, meeting with more than 1,900 customers seeking help with their mortgage payments. The team has been providing counsel regarding home retention options and helping customers begin the mortgage modification process.

In addition, Bank of America associates have been active in participating in home preservation events in Florida, meeting with an additional 4,700 customers this year. Moving forward, associates from the Fort Lauderdale outreach center will be deployed to provide counseling to customers in other parts of the state.

About Author: Brittany Dunn


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