IL Group’s Customer Service Earns Repeat Business from Fay Financial

""IL Group"":http://www.ILGroup.com, a provider of customized lender placed insurance products and services headquartered in Gulf Shores, Alabama, has counted Chicago-based ""Fay Financial"":http://www.fay-financial.com as a client for three years. The company announced last week that Fay Financial will continue to leverage IL Group for customized lender-placed and forced-placed insurance products and services to streamline workflow, improve efficiencies, and maintain regulatory compliance.

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Fay Financial was founded in 2007 to address the growing dislocation within the housing market driven by the effects of the housing crisis. To support its efforts, the institution selected IL Group to provide the company with lender-placed hazard insurance, lender-placed flood insurance, and flood determinations.

Fay Financial cites several benefits to working with IL Group, including the provider's professional staff, responsiveness, and overall customer service.

""It is crucial for our company to provide top-notch insurance products to our customers, so it is essential we work with an organization that can provide those products, paired with a highly knowledgeable and easy-to-work-with staff,"" said Edward Fay, CEO and founder of Fay Servicing, LLC, the servicing unit of Fay Financial that works closely with both lenders and investors.

""Since the beginning of the relationship in 2009, IL Group has consistently been responsive to our requests,"" Fay continued. ""They are always willing to work with us and answer any questions, and in doing so has helped our organization see greater efficiencies and a streamlined workflow process.""

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IL Group also accommodates unique requests, such as sending disclosure letters as if they are from Fay Financial directly when borrowers fail to maintain their own insurance. ""This is key for us, as we know we can rely on IL Group to strictly adhere to government regulations to protect investors and our company,"" Fay said.

Larry Cason, president of IL Group, says with today's continually changing regulatory environment, it's extremely important for institutions to stay abreast of the myriad of new rules and maintain compliance.

""Because of our keen understanding of the industry, many of our customers, like Fay Financial, have worked with us for many years to not only support their insurance needs, but maintain compliance,"" Cason said.

IL Group launched a ""new company website"":http://www.ilgroup.com Monday to better reflect its strategic vision and support anticipated growth. The new site, ""ILGroup.com"":http://www.ilgroup.com has been designed to allow visitors to quickly find information on services that best meet their needs, the company explained.

IL Group’s online domain includes information on all available products as well as how the company aims to create and execute best practice processes for each client through its “Client Relationship Management” approach. Visitors will also find an online newsroom featuring client testimonials.

“We’re thrilled about our new website. It is much more reflective of who we are and what we aim to do,” Cason said. “Since our founding more than 23 years ago, we have continued to expand to now serve clients across the entire country. In 2011, we grew our staff and opened a new office to support that growth, and we knew it was time for a new website to better communicate our value proposition.”

Founded in 1989, IL Group provides customized lender placed products and services to lending institutions nationwide. With a keen understanding of the insurance and mortgage industries and strong commitment to providing outstanding customer service, The company says its team of licensed agents leverages relationships with top insurance carriers to provide the right solution to insure each lender’s loan portfolio.