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Equi-Trax Sees Success in ‘Right Party Contact’ Services

California-based ""Equi-Trax Asset Solutions LP"":http://www.equi-trax.com, a provider of borrower outreach programs, portfolio analytics, and collateral valuations, says it has surpassed industry expectations with the high percentage of right party contacts (RPCs) it achieves during its first visit to a borrower's home.

An RPC is a successful effort by a loan servicer to speak with a borrower about resolution of a delinquency.

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""Each of the field agents that works in our Right Party Contact division are well-trained, experienced professionals that understand the mortgage business and communicate with borrowers in a way that motivates them to take a next step,"" said Guy Taylor, CEO at Equi-Trax.

""We've had outstanding results relative to our competitors because of the quality of people we hire to work as field agents and their knowledge of the mortgage business,"" Taylor added.

Equi-Trax and its certified agents are fully bonded and insured and adhere to all legal procedures as specified by the Fair Debt Collection Practices Act (FDCPA), the Fair Credit Reporting Act (FCRA), and the Health Insurance Portability and Accountability Act (HIPAA).

""Our efforts to speak with borrowers as a non-interested third party provides a better chance at reaching a positive solution that works for all parties involved,"" Taylor said. ""That's why we have been so successful.""

Taylor continued, ""In addition, our state of the art technology platform streamlines the entire workflow process and provides the reporting to meet the new Fannie Mae servicing guidelines.""

About Author: Heather Cernoch

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