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Looking Glass Group Names New President, Adds Senior Executives

""Looking Glass Group"":http://www.LookingGlassLLC.com, a provider of professional consulting services to the financial services industry, has added three mortgage industry veterans to its team: Rebecca Walzak, Melissa Hill, and Janet Peters.


Walzak has been named president of the mortgage consulting firm, and Hill and Peters are senior partners. Each brings over 25 years of front line mortgage experience to Looking Glass Group, expanding the firm's ability to support clients in the areas of risk management, quality control, and audits.

Walzak has held key executive risk management positions in both originations and servicing at major lenders over her 30-year career. She served as an enterprise risk management consultant with Boston Portfolio Advisors, Inc. and previously was VP and general manager of Engineered Business Systems, a provider of quality control technology.

Walzak also served as VP of quality assurance for Chase Manhattan Mortgage Company where she established the company's quality control division. Walzak developed a patent-pending risk model for scoring operational risk in originations, and is the president and CEO of ""rjbWalzak Consulting, Inc."":http://www.rjbwalzak.com/ She is also an active member and former president of the Florida Quality Council.


At Looking Glass Group, Walzak replaces Albert Will, the company's founder, who was previously president and has now become the company's senior partner.

Hill has extensive experience in the area of managing transaction and settlement services. She was president of the residential channel for LandAmerica Financial, and has held executive roles in operations, production, and technology divisions.

Peters has more than 25 years of professional experience in mortgage banking, including in sales and marketing, management, operations, and training. She was a financial center manager at Washington Mutual Bank, a VP at Tri-Star Lending Group, and a regional VP and retail production manager at Cendant Mortgage. She served as president of J.H. Peters and Associates, and also held executive positions at STM Mortgage Company and Prudential Home Mortgage.

""Many mortgage servicers and default management teams are struggling to meet the new regulatory requirements. With our expanded team, Looking Glass now goes beyond traditional risk assessment and analysis to provide customized, regulatory-compliant quality control plans,"" said Albert Will, founder and senior partner of Looking Glass Group. ""We are assisting companies with the implementation of plans and real-time monitoring.""

New president Becky Walzak adds, ""Now is not the time to put a band aid on an old quality control plan. The stakes are too high. Looking Glass has the experience and proven track record to get the job done quickly and easily.""

Looking Glass Group's primary areas of expertise include strategic planning, risk assessment, and operational and sales/marketing services to both bank-owned and independent mortgage companies, as well as mortgage insurers and appraisal management companies. Founded in 2004, Looking Glass is based in Indianapolis, Indiana.

About Author: Carrie Bay

Carrie Bay is a freelance writer for DS News and its sister publication MReport. She served as online editor for DSNews.com from 2008 through 2011. Prior to joining DS News and the Five Star organization, she managed public relations, marketing, and media relations initiatives for several B2B companies in the financial services, technology, and telecommunications industries. She also wrote for retail and nonprofit organizations upon graduating from Texas A&M University with degrees in journalism and English.

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