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Tag Archives: Consumer Complaint Database

Watchdog Says Controls for CFPB Complaint Database Can Be Enhanced

In order to assess the effectiveness of the CFPB's controls over the accuracy and completeness of the database, the OIG performed an audit of these controls relevant to the database covering processes from January 1, 2014, through June 30, 2014, and complaints in the database through June 30, 2014.

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CFPB Asks For Comments on Enhanced Consumer Complaint Database

The Bureau reported as of June 1, 2015, it has handled more than 627,000 complaints from the time it opened its doors in July 2011. According to the CFPB, about 28 percent of those complaints have been mortgage-related, making it the category with the largest share (debt collection was second with 25 percent). The Bureau says it forwards the complaints to companies and works to get a response, typically within 15 days.

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