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James Braxton of Servbank explains how investing in your own workforce will produce better leadership and enhance the overall customer experience.
Read More »Cultivating Leadership in the Servicing Sector
Home / Tag Archives: customer service
What Property Owners Can Learn From E-Commerce Giants
Rachel Richardson of Rent. discusses why it’s critical to make it easier for renters to find what they’re looking for in today’s competitive marketplace.
Read More »If You’re Not “Obsessed With Customer Service,” You’re Falling Behind
Lenders must meet the digital demands of today’s savvy consumer, and keep pace with the constant change in tech advances.
Read More »The Exchange: Janet Loriot, EVP, The Financial Institution Group, SWBC
Loriot recently sat down with DS News to discuss how the servicing industry has changed over the past 18 months and what lies ahead on the other side.
Read More »RoundPoint Announces New VPs
RoundPoint Mortgage Servicing Corporation announced the addition of two executive-level professionals, Bryan Camilli and Cindy McGovern, to its leadership team. Camilli will serve as the VP of Agency Relations at RoundPoint while McGovern will serve as its VP of Customer Service.
Read More »Rebuilding and Rethinking
With 2018 on the horizon, the mortgage and servicing industry is taking stock of what’s come before and bracing to meet the obstacles—and the opportunities—lying ahead.
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