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Tag Archives: Five Star Institute

Reactions Positive to Black Knight, Five Star White Paper Analyzing CFPB Consumer Complaints

"We have less than one basis point, 0.73 complaints per loan in Q1 of 2013 and while we did see a slight rise through Q4 2014 it’s really insignificant," said Dori Daganhardt, VP of Product Marketing, Data, and Analytics Division with Black Knight, and the author of the white paper. "It doesn’t suggest that we get an A plus as an industry on managing the complaints related to performing loans, but I think it does suggest that there is more discovery that can be done.

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Black Knight and Five Star Release Study on CFPB Consumer Complaints

Now, in a report to be released today titled "Analysis and Study of CFPB Consumer Complaint Data Related to Mortgage Servicing Activities,” Black Knight Financial Services (BKFS) and the Five Star Institute (FSI) seek to provide context and insight to complaints received by the CFPB by comparing the CFPB's two predominant mortgage complaint categories, servicing and default, with loan trends.

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Industry Professionals Weigh In On Ocwen Settlement

On Monday, the Atlanta-based firm—one of the biggest mortgage servicers in the nation and the largest subprime servicer—announced it had agreed to pay $150 million for homeowner relief over allegations it conducted improper foreclosure procedures, used outdated and conflicting systems in managing its portfolio, and was involved in transactions with related companies that constituted conflicts of interest.

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Progress Made on Ending Veteran Homelessness, More to be Done

Homelessness in the United States is a tragic national epidemic. More tragic still is the fact that tens of thousands military veterans, who fought bravely to ensure that the freedoms that the American people enjoy are never taken away, go to sleep every night without a roof over their heads. Five Star President and CEO Ed Delgado was a part of the invitation-only crowd Wednesday night in Washington, D.C. at the National Alliance to End Homelessness Annual Awards Ceremony. This year’s event, Communities to Watch: Ending Veteran Homelessness, recognized communities that have decreased veteran homelessness by 50 percent or more in the past three years.

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National Appraisal Congress Convenes in Washington D.C.

The executive board of directors for the National Appraisal Congress (NAC) came together on Tuesday in Washington D.C. to discuss pressing issues facing the residential valuation and appraisal industry. The meeting was brought to order by NAC chair and Chief Appraiser at TSI Appraisal, Jordan Petkovski. Petkovski gave attendees a brief overview of the state of the property appraisal industry. He also articulated his vision for how the NAC will supply direction for residential appraisal companies and lead the industry in a time of change.

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Compliance Professionals to Tackle Issues, Challenges in Lab

Directed by Steven Frie, director of structured finance at Standard & Poor's Rating Services, the 2014 Five Star Conference Compliance Lab will feature a panel of experts tackling some of the most pressing issues of the day, speaking on topics ranging from the impact of the qualified mortgage (QM) and qualified residential mortgage (QRM) guidelines; how to balance state, local, and federal regulations; and the cost and consequences of compliance.

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