The housing crisis impacted the reputation of the mortgage servicing industry in the eyes of the public. But as the years went by, the industry had slowly rehabilitated its image. Despite the hard won gains, however, the J.D. Power 2017 ...
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Investing in Customer Experience Reported to Help Servicers
Contrary to some reports that customer experience investments are unnecessary and unprofitable, a recent study indicates that investing in the customer experience does pay off for mortgage servicers.
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