John Lawrence of Selene Finance sat down with DS News to discuss the priorities of mortgage servicers on the other side of COVID-19.
Read More »Rising to the Occasion
From regulatory scrutiny to the changing needs and preferences of borrowers, mortgage servicers have a lot on their plate in 2022. A pair of recent Five Star webinars examined the best ways forward.
Read More »Last Chance to Register: Taking an Empathetic Approach to Forbearance
On Wednesday, the Five Star Institute presents its webinar focused on how the "human touch" in the forbearance process can promote customer loyalty for life.
Read More »The Week Ahead: Balancing Tech With the Human Touch
On February 16, the Five Star Institute will present a complimentary webinar focusing on how an empathetic approach to the forbearance process can promote customer loyalty.
Read More »Voices of the Five Star Conference
Subject-matter experts who attended this year’s Five Star Conference break down the trends and challenges they are facing as we approach 2022.
Read More »Selene Finance Hires New SVP
The SVP will be responsible for growing REO business at Selene.
Read More »Selene Finance Announces New Appointments and Promotion
Selene adds members to its client relations team and choose an SVP.
Read More »Selene’s Larry Litton on the Rise of Smaller Special Servicing Shops
The default servicing industry is in a state of transition, according to Larry B. Litton Jr., CEO of Selene Finance, and it's the smaller, more nimble servicing operations that will have the advantage in reacting quickly to the new rules and the changes that are in store. Litton says many of the bigger servicing shops are still set up to do what he considers commoditized types of processes and aren't able to adapt quickly to the regulatory changes coming down the line, while smaller special servicers are already built for single point of contact and to be highly responsive to consumers.
Read More »