Tag Archives: Servicing

The 2017 Servicer Success scorecard is a part of Freddie Mac’s Servicing Success Program, which offers analysis of servicer performance through defined metrics, benchmarks, requirements, financial incentives, and compensatory fees. The Scorecard offers metrics for both default management and investor reporting, and releases at the end of every month. New reports in the scorecard include a Rank Improvement Report and a 12-Month Rolling Scorecard Summary.

During the recent meeting of the National Mortgage Servicing Association, Ray Barbone was installed as Chairman of the organization. Barbone, EVP of Mortgage Services at BankUnited will be taking the place of J.K. Huey, SVP of Lending Asset Management and Preservation at Wells Fargo.

The latest Fitch Servicer Handbook ranks Select Portfolio Servicing No. 1 in the nation’s non-agency RMBS market, bumping Ocwen and Nationstar down to No. 2 and 3, respectively. Fitch called SPS a “notable anomaly” in the market.

Kroll Bond Rating Agency released an extensive report on mortgage servicing rights, giving a glimpse into the mortgage books of top servicers such as Wells Fargo, Citigroup, JPMorgan, Bank of America, and Ocwen.

Denia Graham served as President of Nations Property Solutions, Executive Consultant for Aspen Grove Solution, COO at Tenant Access, and SVP for Field Asset Services.

ACES Risk Management (ARMCO), a provider of web-based audit technology for the mortgage industry, unveiled new capabilities for its ACES Audit Technology. Servicers can now modify and update compliance questionnaires in ACES as rules and processes change.

Ocwen partners with NID and NAACP to provide loan modification options to Los Angeles homeowners, and releases their Q4 2016 financial results.

A recent survey revealed methods servicers are using to assess their borrowers' satisfaction before it’s too late in the game.

Servicers can still enhance their business portfolio despite the combination of a changing business climate and regulations and federal oversight.

Speaking on the subject of "Engaging Borrowers on Their Terms" at the Servicing Lab as part of the Five Star Conference on Tuesday, Green Tree Servicing's SVP of business control and client management, Mark Atencio, pointed out the many similarities between a mortgage and a marriage.