Tag Archives: Sourcepoint

Because it requires a detailed strategy and high level of expertise to create a lean organization, the Greenfield Playbook can guide a mortgage servcier to formulating a cost-effective operation through digital technology.

From regulatory scrutiny to the changing needs and preferences of borrowers, mortgage servicers have a lot on their plate in 2022. A pair of recent Five Star webinars examined the best ways forward.

New developments in technology can assist mortgage services and lenders when it comes time to guide borrowers through financial hardships, but the "human touch" remains critical.

On Wednesday, the Five Star Institute presents its webinar focused on how the "human touch" in the forbearance process can promote customer loyalty for life.

On February 16, the Five Star Institute will present a complimentary webinar focusing on how an empathetic approach to the forbearance process can promote customer loyalty.

Delivering a great customer experience has become more challenging than ever. Stephen Staid of Sourcepoint discusses how to empower call centers and associates with technology that ensures every borrower interaction is a positive one.

As we approach the dawn of 2022, DS News spoke with industry experts about the challenges and opportunities mortgage servicing faces in a post-pandemic environment.

Agreement to purchase mortgage services provider strengthens Sourcepoint's QC and due diligence capabilities, and provides greater access to mid-market lenders.

Representatives from BSI Financial Services, Cherry Creek Mortgage, Inlanta Mortgage, SitusAMC, and Sourcepoint discuss how to build a successful, sustainable team.

Up-to-date data, solid planning, and skilled communication are keys to servicing borrowers in times of crisis.