Because it requires a detailed strategy and high level of expertise to create a lean organization, the Greenfield Playbook can guide a mortgage servcier to formulating a cost-effective operation through digital technology.
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On Wednesday, the Five Star Institute presents its webinar focused on how the "human touch" in the forbearance process can promote customer loyalty for life.
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On February 16, the Five Star Institute will present a complimentary webinar focusing on how an empathetic approach to the forbearance process can promote customer loyalty.
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Delivering a great customer experience has become more challenging than ever. Stephen Staid of Sourcepoint discusses how to empower call centers and associates with technology that ensures every borrower interaction is a positive one.
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