COVID-19 and new waves of natural disasters have forced the industry to adapt rapidly. Editor's note: This story originally appeared in the December edition of DSNews, out now.

Meg Whitman, the former CEO of eBay and Hewlett Packard, once said that “passion is the fuel behind a successful career,” and I’ve certainly found that to be true. My earlier career objectives were not even remotely close to mortgage, let alone servicing technology. Yet this ...

With the COVID-19 pandemic putting servicers’ disaster response procedures to the test, automation is more important than ever.

The intersection of disasters and digital disruption creates the perfect springboard for improving response times and service through the automation of disaster recovery processes.