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November 3

In this episode, we speak with Mike Rawls, CEO, Xome. Rawls shares some great insights with us about the current industry landscape, the auction process, and how homeowners who need to sell can make sure they’re not leaving equity on the table.

October 13

In this episode, we speak with two Incenter Mortgage Advisors experts—Andy Beggins, Director of Analytics, and Bob Dowell, Managing Director, Analytics. Beggins and Dowell divulge a new offering that’s hoping to optimize MSR trading.

October 6

In this episode, we speak with Janet Loriot, EVP, The Financial Institution Group, SWBC. Loriot discusses how to prepare for the other side of the housing boom and possible rises in delinquency, how collections have changed in the last several years, as well as what tools work best for self-service collections.

September 20

In this episode, we speak with Kevin Palmer, SVP, Single-Family Portfolio Management, Freddie Mac. Palmer was a guest on DS5 over the summer—now he’s back to provide further insights into how Freddie Mac is working with servicers to better assist struggling homeowners who may be coming out of forbearance in the days ahead.

June 28

In this episode, we speak with Allen Shayanfeker, CEO, Sharestates, an online marketplace of real estate investments. Shayanfeker discusses the company’s “crowdfunding” approach to investment, as well as the major industry trends and headwinds currently facing investors.

June 14

In this episode, we speak with Kevin Palmer, SVP of Single-Family Portfolio Management for Freddie Mac. Kevin discusses Freddie Mac’s role in supporting the housing market through the pandemic. He also talks about how the industry should be preparing as many homeowners reach the end of their forbearance periods.

June 7

In this episode, we speak with Michael Ruiz, Director, Supplier Diversity for Fannie Mae. Michael explains supply chain diversity and the findings of a recent American Mortgage Diversity Council survey on diversity and inclusion.

May 19

In this episode, we speak with Reed Jordan, Housing Affordability Philanthropy Grants Program Manager at Wells Fargo. Reed discusses how the industry can work to remove primary obstacles standing in the way of equal access to affordable housing.

April 28

In this episode, we speak with Frank Fuentes, the National VP of Multicultural Community Lending at New American Funding and Vice-Chair of Five Star’s American Mortgage Diversity Council. Frank discusses takeaways from his career spent trying to help address the needs of Hispanic homebuyers. He also talks about the importance of nuance and specificity in handling outreach to these demographics.

April 14

In this episode, we speak with Tai Christensen, Diversity, Equity, and Inclusion Officer, CBC Mortgage Agency. In honor of Celebrate Diversity Month, Christensen discusses how down payment assistance can help bring more people of color into homeownership. She also speaks about her own family’s legacy as homeowners and why that intergenerational wealth can be so critical.

March 29

In this episode, we speak with Miki Adams, President of the CBC Mortgage Agency. She speaks with us about how CBC works to build and promote low-income access to homeownership through down-payment assistance and advocacy.

March 15

In this episode, we speak with Michele Kryczkowski, SVP of National Fulfillment, Planet Home Lending. Michele discusses how Planet works to maintain high employee retention rates, as well as what areas lenders should be prioritizing in 2021.

March 1

In this episode, we speak with Jesse Schwab, Chief Risk Officer, Bell Bank. Schwab joins us to discuss the priorities he’s focused on as Bell approaches the $10 billion asset threshold. He also talks about the state of the regulatory landscape under the new presidential administration.

February 15

In this episode, we speak with Bryan Filkey, Chief Strategy Officer, Interfirst Mortgage. He tells us about the opportunities within the non-government-guaranteed space. He also speaks to the primary headwinds facing the industry in 2021, as well as how the industry can prepare from a staffing standpoint.

February 8

In this episode, we talk with Robert Hutchins, President & CEO of Ellavoz Impact Capital. Hutchins discusses how Opportunity Zone investment can live up to its full potential. He also shares his thoughts on what the Biden administration will mean for Opportunity Zones.

February 4 

In this episode, we speak with Patricia Cook, CEO for Finance of America Companies. She discusses why more lenders are seeking to access the public capital markets. She also talks about tailwinds benefitting lending in 2021, and how she expects the mortgage landscape to shift in the months ahead.

January 25

In this episode, we speak with Brian Flaherty, COO of Global Strategic Business Process SolutionsBrian talks about how Global Strategic has adapted their internal business processes to meet the changing needs of the marketHe also provides insights into why third-party vendor management can help assist with managing natural disaster response.

January 19

In today’s episode, we talk with Rick Sharga, EVP at RealtyTrac. He discusses what the industry landscape will look like this year as homeowners begin to exit forbearance plans. He also discusses why this recession has been an atypical one, and what that means for his outlook.

January 11, 2020

In this week’s episode, Joe Iafigliola, CFO of Safeguard Properties, discusses how Safeguard has adjusted to the challenges of the past year, and what he expects the property preservation sector to look like going forward.

January 4, 2020

The first DS5: Inside the Industry of 2021 features Marissa Yaker, Managing Attorney of Foreclosure at Padgett Law Group. She will discuss the biggest challenges firms are facing in terms of managing volume and meeting the needs of servicer clients.

December 28, 2020

In this episode of DS5: Inside the Industry, we speak with Patrick McClain, VP of Enterprise Sales and Business Development at Altisource. He will discuss how COVID-19 has impacted the auction sector of the industry and what challenges may lie ahead in 2021.

December 21, 2020

This episode of DS5: Inside the Industry will feature Candace Russell, VP of Post Sale at Carrington Holding Company, LLC. She will discuss the complexities of forbearance and how the industry has adapted to working remotely.

December 14, 2020

Kick-off this week with the new installment of DS5: Inside the Industry featuring Elizabeth Squires, Director of Client Account Management for Safeguard Properties. She will discuss the impact COVID-19 has had on the property preservation sector and foreclosure volumes, as well as what challenges 2021 may bring.

December 7, 2020

In this episode of DS5: Inside the Industry, Tim Rood, Head of Government & Industry Relations at SitusAMC, discusses potential housing market risks in 2021, the end of forbearance moratoriums, and how policymakers have handled housing challenges in the past.

December 2, 2020

In this week’s special extended edition of DS5: Inside the IndustryBK Global CEO Brad Geisen discusses the challenges his industry might face in the coming years including anticipated unemployment and bankruptcies and the potential impact on homeownership.

November 23, 2020

In this week’s DS5: Inside the IndustryBK Global CEO Brad Geisen discusses the challenges his industry might face in the coming years including anticipated unemployment and bankruptcies and the potential impact on homeownership.

November 16, 2020

This episode of DS5: Inside the Industry features Jesse Roth, SVP of Strategic Partnership & Business Development at Auction.com. Roth delves into the ways in which his industry is preparing for forbearance exits by focusing on automation to help manage the volume of requests and increasing staff and training.

November 9, 2020

This episode of DS5: Inside the Industry features an interview with Vanessa Lindow, co-CEO/ co-President at Bayview Loan Servicing. Lindow discusses the way servicers have responded to COVID-19.

November 2, 2020

In this week’s episode of DS5: Inside the Industry, the show is joined by Richard Ferguson, President of CBC Mortgage Company. Ferguson, who runs the company’s Chenoa Fund, discussed how his company is “leveraging technology,” especially during these quickly changing times.

October 12, 2020

Jeffrey Tesch, CEO of RCN Capital, who discussed single-family rental (SFR) investing now and in the year to come.

October 7, 2020

Steve Bailey, Senior Managing Director and Chief Mortgage Operations Officer for PennyMac Financial Services discusses how the industry is preparing for homeowners to begin coming out of forbearance, as well as what other top challenges he anticipates for next year.

September 22, 2020

Participants discussing FSVC in this episode of DS5 include:

  • Jesse Roth, Auction.com
  • Steve Bailey, PennyMac Financial Services, Inc.
  • Vanessa Lindow, Bayview Loan Servicing
  • Stanley Middleman, Freedom Mortgage
  • Mike Rawls, Xome
  • Tim Rood, SitusAMC
  • Candace Russell, Carrington
  • Jeff Tennyson, Lima One Capital
  • Jeffrey Tesch, RCN Capital
  • Marissa Yaker, Padgett Law Group

August 31, 2020

The latest episode of DS5: Inside the Industry features an interview with Stephanie Casper, VP of Sales for LendingHome. Casper discusses how the real estate industry is progressing when it comes to adopting and adapting to technology and about the state of the single-family rental lending.

August 24, 2020

In this week’s episode of DS5: Inside the Industry, the show is joined by Laura Escobar, President of Eagle Home Mortgage. Escobar discusses how companies can maintain employee engagement and stay connected, especially during this challenging time.

August 20, 2020

This week’s DS5 installment is dedicated to our first-ever Five Star Virtual Conference. The conference will be held on September 14-15, with programming divided into four main tracks covering the State of U.S. Homeownership, Industry Preparedness, The Art of Mortgage Servicing, and Inside the Beltway.

August 10, 2020

Mark Revard serves as the Eastern Division EVP and Oklahoma Market President for Gateway Mortgage. Revard joins us on DS5: Inside the Industry to discuss what the future holds for the mortgage market, and to share insights about how both Gateway and the industry have adapted to the challenges of COVID-19.

August 3, 2020

For this week’s episode of DS5: Inside the Industry, we spoke with Marissa Yaker, Managing Foreclosure Attorney for Padgett Law Group. She discusses how foreclosure practices are preparing for the eventual aftermath of foreclosure mortatoriums, as well as how the industry can work together to ensure compliance and efficiency.

July 27, 2020

This episode of DS5: Inside the Industry features a conversation with Marti Diaz, Chief HR Officer with Mortgage Contracting Services. During the episode, she discusses how COVID-19 has impacted the office environment and more.

July 20, 2020

DS5: Inside the Industry features a conversation with Courtney Thompson, SVP Default Mortgage, Flagstar Bank.

She discussed the challenges in dealing with the loans in forbearance and what the industry can do to help homeowners avoid foreclosure.

July 13, 2020

The latest episode of DS5: Inside the Industry features Ed Pinto, Director, Senior Fellow, the AEI Housing Center.

Pinto discusses with DS5 the impact COVID-19 has had on homeowners and the decisions they make when moving and deciding where to live.



July 1, 2020

DS5: Inside the Industry features an interview with Rob Dietz, Chief Economist, the National Association of Homebuilders.

Dietz will discuss how the residential construction industry has been impacted by the pandemic and what the outlook for housing looks like moving forward.


June 29, 2020

The latest episode of DS5: Inside the Industry features an interview with Tendayi Kapfidze, Chief Economist, Lending Tree.

Kapfidze will delve into how housing markets across the nation could be impacted by the reopening of economies. He will also discuss how actions by the Federal Reserve could impact the economic recovery from COVID-19.


June 26, 2020

DS5: Inside the Industry features an exclusive interview with Mike Eckrote, SVP Quality Control, with Planet Home Lending.

Eckrote will discuss how homeowners can protect themselves from fraud. He will also delve into how the mortgage industry and mortgage servicers have changed since the last downturn.


June 24, 2020

The latest episode of DS5: Inside the Industry features a conversation with Paul Nagai, the Managing Director of the Antares Company.

He will delve into the challenges homeowners face exiting forbearance plans and how COVID-19 could change the mortgage industry. Nagi has 25 years’ experience in financial services, previously working for Ernst and Young, JPMorgan Chase, and Accenture.  


June 22, 2020

DS5: Inside the Industry features a conversation with Austin Niemiec, EVP, Quicken Loans Mortgage Services.

He will be discussing the role technology will play in the mortgage process post-COVID-19, and also what the industry can do to protect homeowners from foreclosure once they exit forbearance.


June 19, 2020

In this episode of DS5: Inside the Industry, we speak to Raman Muralidharan, the Head of Mortgage for HSBC. He discusses how mortgage originators may re-evaluate business operations. Muralidharan also talks about how servicers can assist homeowners leaving forbearance plans.


June 17, 2020

In this installment of DS5: Inside the Industry, Stanley Middleman, the CEO for Freedom Mortgage Corporation delves into how the mortgage industry can best assist homeowners coming out of forbearance.

As Middleman notes, many homeowners are surprisingly able to make their home payments during this pandemic: "To see so many people be able to make their payments—it really restored my faith in humankind,” he said.


June 15, 2020

The latest episode of DS5: Inside the Industry features an interview with Michael Oursler, COO, NewDay USA.

Oursler oversees NewDay’s loan origination operations, NewDay University, and secondary marketing efforts. He joined NewDay USA in 2012 and has held multiple positions in processing, credit underwriting, and secondary marketing.


June 12, 2020

The latest installment of DS5: Inside the Industry features a conversation with Daren Blomquist, VP, Market Economics, Auction.com.

Blomquist discussed how foreclosure volumes may be impacted by forbearance plans and if COVID-19 could lead to a rise in abandoned properties. Blomquist said the proactive forbearance in response to the pandemic has given homeowners a chance to "get back on their feet" without being blindsided by foreclosure.


June 10, 2020

DS5: Inside the Industry features a conversation with Jeremy Serfling , Senior Director of Product Management and Mortgage Lead at Equifax. Jeremy will delve into how the federal government can better assist mortgage servicers. Serfling also discusses how services can ensure prospective buyers have an equitable path to homeownership, with a focus on technology.


June 8, 2020

The latest installment of DS5: Inside the Industry features an exclusive interview with Odeta Kushi, Deputy Chief Economist of First American Financial.

She will discuss the challenges that current markets pose to millennials and also how long the effects of COVID-19 could linger for housing. Kushi conducts research around demographic trends, millennials, and homeownership. She also monitors and analyzes quarterly surveys and economic data related to the housing industry.


June 5, 2020


In this episode of DS5: Inside the Industry, we speak with Seth Appleton, the Principal EVP of Ginnie Mae. Appleton delves into the purpose and future of Ginnie Mae’s Pass-Through Assistance Program.


June 3, 2020

Featured on this episode of DS5: Inside the Industry is Jesse Roth, SVP at Auction.com. Roth delves into how foreclosure volumes can be impacted by coronavirus. He also discusses how technology can aid in disposition in today’s socially distanced environment. More insight from the extended version of the interview can be found here. 

June 1, 2020

The latest episode of DS5: Inside the Industry features a discussion with Frank Pallotta, candidate for the 5th Congressional District of the U.S. House of Representatives. He spoke exclusively to DS5 regarding how home sales in his native New jersey could be impacted by COVID-19 and his thoughts on actions taken by the Federal Reserve and the Treasury Department to stabilize the mortgage market. 

May 29, 2020

In this episode of DS5: Inside the Industry, we sit down with Ted Tozer, the Senior Fellow in the Housing Finance Program with the Milken Institute. He also served as Ginnie Mae’s President from 2010 to 2017.


May 27, 2020

In this episode of DS5: Inside the Industry, DS News sits down with Marcia Davies, COO of the Mortgage Bankers Association. Davies will discuss how COVID-19 has put a strain on workers’ personal lives and work-life balance, as well as what businesses are doing to cope with this new normal.


May 25, 2020

On this episode of DS5: Inside the Industry, gain insight from Jeffrey Tesch, CEO of RCN Capital. Tesch will discuss how the single-family rental market has been impacted by the COVID-19 pandemic. He will also delve into how the virus may impact investors.

May 22, 2020

The latest episode of DS5: Inside the Industry features an exclusive interview with Charmaine Brown. She is a D&I expert and serves as the Senior Consultant for Alignment Strategies. She worked previously as the Director of External Outreach and Engagement for the Office of Minority and Women Inclusion at Fannie Mae.

She will discuss how companies can promote diversity and inclusion during the current remote-working environment.


May 20, 2020

This episode of DS5: Inside the Industry features Matthew Freeman, co-author of the book “Overcoming Bias”—which uses stories and exercises to help readers reflect on personal experiences and uncover how hidden biases are formed.

Freeman will discuss what mortgage professionals can do to promote diversity and inclusion within the industry. He will also talk about the attention the subject has garnered from the House Financial Services Committee and the federal government.

May 18, 2020

DS5: Inside the Industry features an exclusive interview with Eric Kaplan, Director, Milken Institute of Financial Research, Vice-Chair of the Consumer Advisory Board of the Consumer Financial Protection Bureau. Kaplan will delve into how COVID-19 has impacted a potential homeowner's ability to achieve homeownership, as the access to credit has tightened in recent weeks.


May 15, 2020

DS5: Inside the Industry features leaders from the property preservation industry discuss the challenges brought on by the COVID-19 pandemic.

Panelists include Michael Greenbaum, COO of Safeguard Properties; Jim Pike, who is the VP of Operations for Xome; Denia Ray, the SVP of MSI, an Insight One Solutions company; and Timika Scott, the SVP of U.S. Bank.


May 13, 2020

This episode of DS5: Inside the Industry brings you an exclusive interview with Thomas Wade, Director of Financial Services Policy for the American Action Forum.

Wade speaks on the challenges involved in transitioning Fannie Mae and Freddie Mac out of conservatorship. Wade notes that the current administration "does seem to be moving towards releasing the GSEs from conservatorship."


May 11, 2020

Featured on DS5: Inside the Industry, Joe Tyrrell, COO, Ellie Mae, discuss the latest trends in refinances and millennial homebuyers.

Tyrell delves into how long low-interest rates and continuing increasing refinance rates can bolster the origination market. He will also discuss what COVID-19 and its impact on housing affect millennials who are looking to enter the housing market.


May 8, 2020

The latest installment of DS5: Inside the Industry features an exclusive interview with Aaron Samples, CEO, First Guaranty Mortgage Corporation. 

Samples discuss the trends, challenges, and struggles for the non-QM industry due to the impact of COVID-19. Samples also delve into why the industry is currently "paused." 


May 6, 2020

DS5: Inside the Industry features a conversation with industry veteran Don Layton, Freddie Mac CEO (2012-2019) and Harvard Joint Center for Housing Studies Senior Industry Fellow. He shares his thoughts on how the Fed has worked to stabilize the mortgage market. He’ll also touch on how the GSEs are working to address potential liquidity shortfalls brought on by mortgage forbearance programs.


May 4, 2020

DS5: Inside the Industry features an exclusive interview with Tim Rood, Head of Industry Relations, The Collingwood Group, a SITUS AMC Company. 

Rood delved into current market conditions and why homeowners have been reluctant to enter the market despite record-low mortgage rates, and whether buyers could be waiting to make the plunger later in the year. 

April 30, 2020

DS5: Inside the Industry features William Case, President and CEO of American Mortgage Service Company. He discusses how lenders and services can leverage technology to improve operational efficiencies.

We’ll also be hearing from Ed DeMarco, President of the Housing Policy Council. DeMarco will be sharing his thoughts on recent actions by the federal government to help both homeowners and mortgage servicers.


April 28, 2020

John Lynch, CEO and Founder of PCMA, and Holden Lewis, a housing and mortgage Specialist for NerdWallet, discuss recent actions by the Federal Reserve to stabilize the mortgage industry.

Lynch, an executive member of the Non-Prime Lending Council, brings updates on how the industry is working with borrowers to ensure there are no disruptions in service during this time. Later on, Lewis will be discussing mortgage rate trends in the months ahead. He will also discuss the Fed’s announcement to purchase MBS to stabilize the mortgage market.


April 23, 2020

Lawrence Yun, Chief Economist, SVP of Research for the National Association of Realtors, and Laura LaRaia, Chief Legal Officer and General Counsel for First Guaranty Mortgage Corporation are featured in this episode of DS5: Inside the Industry. 

Yun will be discussing expected housing trends for the months ahead, as well as the shape of likely economic recovery in the aftermath of the COVID-19 pandemic. LaRaia will then discuss how to best stay up-to-date with current regulations surrounding the legal industry, as well as recent legislative rulings financial professionals should have on their radar. LaRaia will also be discussing the CARES Act and its various details.


April 21, 2020

Sean Ryan, CEO of Aspen Grove Solutions and Christopher Whalen, an investment banker, author, and Chairman of Whalen Global Advisors LLC discusses the concerns of servicers as well as the future of forbearances, loan modifications, and more.

Ryan delves into a new white paper by Aspen that explores pressing industry concerns stemming from COVID-19, including loan modifications and property inspections.

Whalen will be diving into the government’s response to the current pandemic, including servicer liquidity concerns and the long-term impact of mortgage forbearance programs.


April 16, 2020

Suzy Lindblom, COO for Planet Home Lending, will tell us about the biggest challenges lenders are currently facing, as well as providing insights into ongoing efforts in some regions to move away from single-family zoning.

Robert Caruso, CEO of ServiceMac, will then delve into why subservicers can be critical during times of unpredictable change, as well as which areas of technology development and innovation should servicers be prioritizing.


April 14, 2020

Robert Senko, President of ACC Mortgage, discusses the recent actions by the Federal Reserve, providing liquidity in the market, and what certain cities and states are doing to provide increased housing density. Also included in this episode is a conversation with Sharron Levine, Director, Office of Minority and Women Inclusion, the Federal Housing Finance Agency (FHFA), where speaks of  the challenges brought on by remote working and what the FHFA, and the industry as a whole, is doing to make sure employees are engaged during these uncertain times.


April 9, 2020


ServiceMac CEO Robert Caruso will be discussing how technology is assisting servicers in navigating challenges in an unpredictable time, as well as the challenges servicers will be facing while working from home. Additionally, SVP and Head of Sales for BSI Financial, Allen Price, will be talking about the Fed’s recent actions to assist homeowners, as he says, the Fed has been “on point” with their response for the financial community.

April 7, 2020

Federal Housing Finance Agency Director Dr. Mark Calabria joined DS5: Inside the Industry to discuss forbearance programs, how COVID-19 impacts the GSE transition, how FHFA is addressing servicer liquidity concerns, and what FHFA is doing to help homeowners.

April 2, 2020

Included in this episode are Dave Worrall, President, LoanCare, a ServiceLink Company and Mike Sullivan, Director of Marketing and Client Relations, Codilis and Associates PC.

Sullivan is an expert in foreclosure, bankruptcy, and REO processes, and discussed the ways in which law firms are uniquely positioned to assist servicers in this environment.

Worrall, who worked previously in the National Servicing Organization at Fannie Mae, shared his insights into what he learned during the previous housing crisis more than a decade ago and what policies servicers should be re-examining during these uncertain times.

March 31, 2020 


John Vella, Chief Revenue Officer for Altisource, discussed how vendors can manage costs, how servicers should be re-evaluating protocols due to the spread of COVID-19, and what technological solutions are proving invaluable in keeping business moving forward. 

Also, Dave Worrall, President of LoanCare, a ServiceLink Company, spoke on the lessons learned from the Great Recession, what policies and procedures need to be re-examined during this volatile time, and what to consider when interacting with struggling borrowers in the midst of this virus.

March 26, 2020

The inaugural broadcast of DS5: Inside the Industry features insight from Steve Bailey, COO for PennyMac; Mike Dubeck, President and CEO of Planet Financial Group; and Terry Smith, CEO of Rushmore Loan Management Services about how the COVID pandemic is impacting vendor management, working with homeowners during a pandemic, and the roles that both technology and subservicers can have in the current environment.