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Strong customer service can’t be found in a call rubric, phone metrics, or a customer survey. Find out how you can better connect with and retain your customers.

Should a recession occur, a new report suggests these areas are best positioned to weather the storm well.

Find out how the social media company’s $1 billion project may add thousands of affordable housing units.

Over 1.5 million U.S. single-family homes and condos are vacant, and in a new report, find out which counties in each state hold the highest percentage of unoccupied homes.

New information shows how wildfires and hurricanes affected homeowners and home prices in the months following a disaster.

Read more on leadership changes at some of the leading businesses in the industry in this update.

The heads of both the FHFA and the U.S. Department of the Treasury spoke on how GSE reform could impact the quest for homeownership.

Maxine Waters and Sherrod Brown of the House Financial Services Committee voiced concern over amendments to rules put in place following the Great Recession.

How much do millennials owe in housing, and how have increased prices of both housing and college impacted prospective homebuyers?

Is too much data a bad thing for the industry? An industry shares his thoughts on technology moving forward, and the best way to utilize it.