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The Industry Pulse: Updates on Nationstar, Auction.com, and More


From new appointments and research to new technology and rule changes, get the latest buzz on the industry in this weekly update.

Nationstar Mortgage Holdings Inc., the parent company for the Mr. Cooper brand, today announced that Francis Lobo has joined the company as EVP, Chief Business and Product Officer and President of Cooper Labs. Lobo will oversee the organization’s digital strategy and product development.

“Our team is committed to developing and offering new products and solutions that are more focused on the customer than ever before. Francis brings a wealth of experience to our team, and I am excited to have him on board to lead our product and digital transformation just as he has done at other innovative companies,” said Jay Bray, Chairman and CEO of Nationstar. “Our goal is to redefine the homeownership journey by creating a technology-led experience that puts customers first and provides them a better understanding of their home as an asset for their overall financial well-being.”

In this new role, Lobo will also be responsible for the execution of the organization’s vision to introduce a digitally driven, customer-focused experience, including the launch of new products such as the recently announced Mr. Cooper with Home Intelligence mobile app. Mr. Cooper with Home Intelligence provides homeowners with solutions to help them achieve their financial goals—from optimizing their debt to realizing monthly savings opportunities and paying off their home sooner. New products, like the Mr. Cooper with Home Intelligence app, developed out of Lobo’s team will be designed to not only positively impact the homeownership experience but also to drive value for the business as a powerful new customer acquisition channel.


California-based Auction.com, the nation's largest real estate marketplace for distressed asset disposition, announced that due to strong market demand driving a significant expansion of its technological infrastructure, Amit Aggarwal has been promoted to Chief Technology Officer to oversee this initiative.

"In keeping with our commitment to provide the best experience for our buyers and sellers, we continue to enhance our tools that create the most dynamic and trusted real estate marketplace," Aggarwal said. "Through our marketplace, sellers can better monitor their portfolio performance while also optimizing their pricing strategies within one centralized and user-friendly platform. Likewise, buyers gain unprecedented insight into a property through our technology's ability to aggregate intelligence and provide information such as a property's condition, its occupancy status, as well as access to resources, such as title reports, tax lien documents, property information reports, and more. This empowers the industry to more efficiently and profitably transform distressed properties into stabilized community assets."


The Five Star Institute and Aspen Grove Solutions have announced the release of a rebuilt Five Star Academy (FSA) website, featuring a new look and a more intuitive interface. Aspen Grove Solutions, a Maryland-based provider of technology solutions to the mortgage services industry, provides the platform delivery for FSA through its learning partnership with the Five Star Institute.

Aspen partners with learning content providers to host and deliver 24/7 eLearning content through its Aspen iLearn service or via white-labeled offerings such as FSA. The Five Star Academy is an independent certification program with courses written by housing and mortgage industry experts.

“The objective of the FSA is to provide relevant, timely, and actionable education tailored for professionals of all levels servicing the mortgage industry. We expect these certifications to contribute not only to the careers of those who complete the coursework but also to the overall progress of the industry as a whole,” said Ed Delgado, President and CEO of the Five Star Institute.


Home Point Financial Corporation (Home Point), a Michigan-based national, multi-channel mortgage originator and servicer, announced the addition of Joe Griffin and Lynn Collins as Correspondent Institutions Managers.

“Home Point’s Institutions Group is known for providing forward-looking, comprehensive services to their delegated correspondent clients,” Griffin said.

Collins added, “Home Point’s approach to serving correspondent lenders is among the most client-centric in the mortgage industry. I look forward to leveraging my experience to help grow the team.”

Griffin has more than 20 years’ experience in the mortgage industry and joins Home Point from First Community Mortgage, where he directed the Correspondent channel. In his new role, Joe will represent the Institutions Group in Kentucky, Tennessee, North Carolina, and South Carolina. Collins, who will manage the East Texas and Louisiana region, joins the Home Point team from LenderLive Network. She has more than 10 years’ experience in correspondent lending, with previously held positions at Stonegate Mortgage and US Bank Home Mortgage.

California-based The Closing Exchange announced that they have partnered with Pavaso, the provider of a collaborative eClosing platform, to deliver nationwide mobile closing services through The Closing Exchange’s network of trained and certified signing agents. The two technology leaders partnered to expand Pavaso’s signing service coverage and system expertise leveraging The Closing Exchange’s training and performance management capabilities across the nation.

“Our partnership with Pavaso will expand their signing agent network with our vetted, trained and tested notary network,” said Alan Frelix, CEO of The Closing Exchange. “Our mutual clients, including lenders and title agents, will benefit from our proven training capabilities to train and certify our signing agent panel on the Pavaso system.”

Frelix continues, “This partnership expands The Closing Exchange’s ability to provide its clients with expanded choices for how the signer wants to conduct its closing, including fully digital closings, hybrid closings, and traditional mobile notary closings, leveraging the nation’s most comprehensive, vetted, and trained panel of notaries along with The Closing Exchange’s communicative service model and technology.”

About Author: David Wharton

David Wharton, Editor-in-Chief at the Five Star Institute, is a graduate of the University of Texas at Arlington, where he received his B.A. in English and minored in Journalism. Wharton has nearly 20 years' experience in journalism and previously worked at Thomson Reuters, a multinational mass media and information firm, as Associate Content Editor, focusing on producing media content related to tax and accounting principles and government rules and regulations for accounting professionals. Wharton has an extensive and diversified portfolio of freelance material, with published contributions in both online and print media publications. He can be reached at [email protected].

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